1. Introduction
We (Chronatica) respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our service.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and other data you provide when creating an account or making a booking
- Guest Information: Contact details and booking preferences for all guests mentioned in your records
- Booking Data: Booking details, payment information (processed securely), and reservation history
- Interaction Data: Your prompts, uploaded files, and feedback to generate responses and improve the system
- Device Data: IP addresses, browser types, device information, and usage patterns for security and performance monitoring
- Activity Data: Information about how you use our service, including pages viewed and features accessed
- Technical Information: Connection details and system information for troubleshooting
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our service
- Process your bookings and payments
- Send you service-related emails
- Prevent fraud and ensure security
- Comply with legal obligations
- Analyze trends and improve user experience
4. AI Training and Human Review
Model Training: Your interactions may be used to train and refine future models.
Human Oversight: A subset of de-identified interactions may be reviewed by human annotators to improve our service.
5. Third-Party Services
Our service integrates with third-party services including:
- Google services (authentication, calendar integration)
- Stripe (payment processing)
- Email service providers
We do not control these services and their data practices are governed by their respective policies.
7. Data Security
We use industry-standard security measures to protect your data, including encryption for sensitive information and secure payment processing. However, please be aware that no internet transmission is entirely secure.
8. Data Retention and Deletion
We retain your data indefinitely to improve our models, services, and human review processes. You may request deletion of your account and associated data at any time by contacting us at help@chronatica.com.
When you request deletion, we will remove your account and associated data from our active systems. However, any data used for model training prior to your deletion request may have already influenced our trained models, and such influence cannot be removed.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Object to certain types of data processing
- Export your personal data
To exercise these rights, please contact us at hello@chronatica.com
10. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you become aware that we have collected information from a child, please contact us immediately.
11. International Transfers
Your information may be processed in countries other than your own. We take reasonable steps to ensure that transfers comply with applicable privacy laws.
12. Policy Changes
We may update this Privacy Policy from time to time. We will notify you of major changes. Your continued use of our service after such changes constitutes acceptance of the updated policy.
13. Contact Information
If you have questions about this Privacy Policy, please contact us at hello@chronatica.com